Features at a glance

Share documents in your browser LDAP user integration Powerful attatchment searching Active knowledge response system Fast search of knowledge items Easily integrate your website design Printer friendly knowledge items Email knowledge links to associates

Built-in html templates Detailed statistical reporting Granular group-based permissions Permission-based publishing Quality feedback rating system Time-sensitive knowledge publishing Frontend quick edit facility Automatic RSS knowledge syndication

Export knowledge items into PDF Built-in knowledge backup system Create unlimited custom data fields Powerful knowledge import wizard Multiple local/LDAP user accounts Related knowledge items linking     And much more......

Source, Capture and Share Knowledge With Your Team

Caveware's Knowledge Master software allows you to share information via your website or Intranet with an enterprise-grade knowledge base, reducing customer support, improving staff productivity and eliminating time wasted searching for information across outdated systems such as shared folders and paper documents.

• Minimize in-bound customer support - The internet-based self help interface makes it simple for customers to find answers to their own problems instead of sending emails or calling your support team. Your knowledge base can also be integrated into your contact and support forms to provide instant answers to your customer's questions, as they type. Read More >
  
  
• Share your documents and procedures - No matter where your staff are located, Caveware's Knowledge Master makes it easy for them to share, search, rate and print company documents, procedures with ease. Put simply, everyone has access to the same single version of a document from the same location. Read More >
  
  
• Reduce staff training times - New staff members can access a list of your company, policies, procedures and help guides to all from a single location. This can significantly reduce training times and empower new staff members to get the help they require, on demand. Read More >

Permission based feature packed software

Share your information locally or over the Internet and Knowledge Master's powerful group-based permission system makes it easy to share knowledge with only the people or groups you choose.

Features to minimize customer support:

Features to make sharing your documents and procedures simpler:

Features to reduce staff training time:

Upload company procedures and documents (Microsoft Office or PDF) which are instantly indexed and searchable Knowledge can be password protected and restricted Integrated feedback loops help your managers enhance training material over time Integration with LDAP for single sign on (SSO) support Popular search terms make it easy to find help fast

Knowledge items can be printed or exported to Adobe PDF format for saving Assign related knowledge items for further reading/self-training Restrict individual users to categories such as Marketing, HR or Development only Customizable with your company logo and color scheme

Powerful Suggestive Help System

You can massively reduce the amount of customer supprt enquiries by providing answers to their questions as they type. Your contact / support forms then become a self-serving support system.

You can easily integrate any contact form on your web site or intranet (or use the built-in contact form) with your knowledge base, your users can get instant answers to questions that they would normally send you via email.

The Suggestive Help System acts as the first stage between you and your users, and reduces the number of emails that are sent through any contact form on your web site.

Here's how it works:

1. Someone wants to ask a question, so they fill out the contact form on your web site.

2. Using our Suggestive Help's smart search technology, articles in your knowledgebase that match the question are located, and are displayed on the page in real time. The user can then read the answers to see if their question is answered.

3. If the user still can't find an answer, they can send you their question. If enabled, this question will also be saved in your control panel as a pending item, which you can publish to your knowledge base with one click. Thus growing your knowledge base and further reducing potential enquiries.

You host it? or We can host it?

You can host it on your server / intranet or we can host it on our server, providing your hosting meets the neccessary requirements. (Knowledge Master requirements)

Not sure which options are best for you?

Contact us for an informal chat and we can give you professional advice to help you make an informed decision. Furthermore, all our products come with 2 hours one to one training to ensure you and your staff have the confidence to maximise all the available features. This training can be extended (at an additional cost).

Our Guarantee

We are so confident in all our products that we offer a 30 day, no questions asked, 100% refund guarantee! Find out more

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